Exchanges & Returns
EXCHANGE FOR DIFFERENT SIZE
Exchanging clothing that doesn’t fit is very easy: should any item of those you ordered not fit and you need a different size, please contact us within seven (7) days after receipt of the goods and let us know about the problem. You then need to send the goods back to us within seven (7) days after notification with registered mail – it is the responsibility of the customer to make sure the goods get back to us undamaged. Once we have received the undamaged and unworn goods, we will issue a replacement in the correct size as soon as possible. While the costs for sending the items back to us is at the customers expense, we take care of the costs for the replacement, thus splitting the costs resulting from ordering a wrong size with our customers – we share the risk. We are willing to do this once per order. If more than one return / exchange is necessary to get the situation solved, all shipping costs for sending an item to you in excess of the first free shipment need to be paid by the customer, upfront before we can issue the parcel.
RETURN OF GOODS
Should you for any reason not wish to keep the goods you have ordered from us, you must notify us within seven (7) days after receipt of the goods of your intention to send them back. You then need to send the goods back to us within seven (7) days after notification with registered mail – it is the responsibility of the customer to make sure the goods get back to us undamaged. Once we have received the undamaged and unworn goods, we will issue a credit note for the value of the goods – we do not refund the transport costs.
We endeavour to provide quality clothing that has been checked and verified for production faults and damages before we ship it. We cannot verify each and every single item we receive from our suppliers, so while we have sample controls on a regular basis, it can happen that we receive a damaged item and that it is shipped to the customer without our team noticing – should this happen, please contact us right away within the first week of purchase with a description of the problem, and send the damaged goods back to us. We will thoroughly verify the goods, and should the damages be a production fault, we will issue a replacement. Should the goods have been damaged during transport, please contact us and we will file a claim with the transport company, and get you a replacement. Settling the claim with the transport company can take 2-3 weeks. Should a replacement not be possible, we will then chose to refund you instead or suggest a different item for replacement.
NOTICE: many of our items are manufactured by hand, and slight variations are possible, both in color, fabric and material. These variations are minor variations only and will not change the look and feel of your goods in any noticeable way. These slight variations are not a damage to the goods and do not qualify the items for a return under the damaged goods clause.
IMPORTANT: Items that have intentionally or unintentionally been damaged by improper use by the customer will not be refunded or replaced. This kind of damages will be discovered and identified on return of the goods to us, and no refund issued. Costs resulting from this kind of attempted fraud-return will be billed in full to the customer.